We, at Santé Global, are the importer & wholesaler of Löwenstein Medical Technology Sleep Devices in Australia and are pleased to offer a 5 year warranty for manufacturing defects pertaining to the sleep device from the date of purchase (Warranty Period) on the terms of the document (link here) titled “Conditions of Warranty of Löwenstein Medical Technology GmbH + Co. KG, Hamburg as of 08 July 2016”.
All products are bound by these warranty terms with 5 year warranty applicable to sleep devices. Please refer to the following table clarifying applicable warranty periods on all products.



Sleep Therapy Device | 5 years
Humidifier including all Components | 2 years
Accessories (i.e. SD Card, Tubes & Heated Tubes) | 180 days
CARA masks – Nasal & Full Face | 180 days
Consumables (i.e. filters) | N/A



Your local distributor will register proof of your purchase and warranty claim with Santé Global.

Should you have any issue with your Sleep Device (including making any claim under our warranty), please contact your local distributor.


Please visit our contact page to request support.

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